Refunds

Refund Guidelines

1) Orders with quality issues are eligible for a direct refund without the need for return. Before requesting a refund, please send us an email detailing the issues along with photos so we can verify the defect.

2) For returned packages, refunds will be issued only after a return-eligible item has been received at our warehouse and has passed our quality check.

3) Items that are not eligible for returns or that do not pass our quality check will not be eligible for a refund.

Refund Method	Processing Time
PayPal	2–5 business days
Credit card	2–15 business days

 

Refund Timeline

Refunds on returned items will be processed within 5 days after we receive the returned package from you.

Depending on your financial institution, refunds may take 5–14 business days (up to 30 days maximum) to be credited to your original payment account.

Refund Method

The refund will be credited to your original form of payment.

Refund Amount

The original shipping fee is non-refundable.

Sales & Use Tax

In the case of returns and/or refunds, the appropriate sales tax will also be refunded.