FAQ

Thank you for choosing BudgWear! We're happy to guide you through the process of ordering items on our site.

Here's a step-by-step guide:

Step 1: Register your BudgWear account.
Step 2: Find an item you want to buy, select its size and color, and then click Add to Bag.
Step 3: Proceed to the bag section to review your selection and complete the checkout process using your debit/credit card or PayPal.

Only one coupon code can be applied per order. We apologize for any inconvenience caused. However, you can combine a coupon code with your BudgWear points to maximize your savings. Thank you for your understanding.

You will receive a confirmation email within 24 hours of completing your payment and placing your order. Please remember to check your Junk/Spam folder as well. To track your order after it has been shipped, simply click on My Orders for updated tracking information.

If your order has not shipped yet, please email our customer service team at service@budgwear.com or call Us: +1(628) 259-1801. Once an order has been shipped, it is no longer possible to change the order.

Order processing usually takes 1–3 days. However, if the standard processing period has been exceeded, it may be because certain item(s) require more time.

If you want to receive the other items in your order quickly, you have two options:

1. Refund the item(s) that are causing the delay. This way, the remaining products can be shipped out immediately.
2. Contact customer service for assistance with arranging a separate shipment for the delayed item(s).
We apologize for any inconvenience and appreciate your understanding.

You can easily check the status of your order by going to My Orders.

If you haven't received your package yet, don't worry. Before reaching out to Customer Service, we recommend trying the suggestions below to locate your package.

1. Verify the delivery address. Visit the My Orders page on the BudgWear official website to confirm the delivery details associated with your order. Ensure that your delivery address is correct.

2. Look around for the package. Often, packages are accidentally misplaced. Take a look in your mailbox and at your usual drop-off location, as well as any other areas near your home where the courier might have left your package, such as in front of the garage or on the lawn.

3. Ask around. Ask your family members, neighbors, doorman, or anyone else in your household if they may have received a package on your behalf.

4. See if the courier contacted you. Check your voicemails and emails to see whether the carrier tried to contact you regarding a failed delivery attempt or to negotiate an alternative delivery time.

5. Wait 48 hours. In rare cases, a package may be marked as delivered up to 48 hours before it actually arrives. Please be patient and give it some extra time.

If you have followed these steps and still cannot locate your package, the best course of action is to contact the carrier directly. If you need further assistance, please reach out to our customer service team for help.

This situation often arises due to an incomplete or incorrect shipping address or the shipping company's inability to access the delivery location.

To resolve this, we suggest directly contacting the shipping company to arrange a re-delivery of your package. They can assist you in verifying the provided address and making the necessary arrangements for successful delivery.

BudgWear provides two tracking options:

1. You'll receive an email with your tracking number and a tracking link.

2. You can log in to your account, go to My Orders, and click the Track button for detailed tracking information.

Please note that it may take 3–5 days for any tracking activity to appear after your package has been shipped from our facility. This delay is due to the time required for the next facility to scan the package. Kindly allow the courier some time to update the tracking information after reaching the next facility.

Kindly ensure that your email address is accurately spelled and formatted. Then, check your Spam/Junk folder for any emails from BudgWear.

Alternatively, you can visit the My Orders section for additional updates regarding your order.

For international shipments, please note that tracking updates may not be visible through local couriers until the package clears customs and receives entry approval in your country. If your order is still within the estimated delivery timeframe, we kindly ask for your patience. Once the customs clearance process is finalized, you will start seeing tracking updates.

However, if your order has not been updated for an extended period and is past the expected delivery timeframe, we recommend reaching out to the courier or contacting our customer service for further assistance.

Partial shipping may occur for your order under the following conditions:

1. Items are located in different warehouses.

2. Clearance or sale items require additional preparation time.

3. There is a weight limit imposed by customs or the courier.

Rest assured, you will receive an email notification for each package as they are shipped out to you.

Since our packages are shipped internationally, it's important to note that you may not see updates through US shipping companies until the package clears US customs and has been approved for entry. Once this process is completed, tracking updates will become visible on the US courier's tracking site.

For more detailed information, BudgWear recommends tracking your package via the 'My Orders' page, as it is regularly updated with the latest status.

BudgWear will deliver your selected items from the respective warehouses they are located in.

However, we regret to inform you that our system currently only supports one shipping address for orders from different warehouses placed simultaneously.

If necessary, we suggest checking out separately using different addresses for each order. We appreciate your understanding in this matter.

This situation usually arises from an incomplete or incorrect shipping address or the shipping company's inability to access the delivery location.

If your shipping information says Returned to Sender, click the Contact Agent button to request a reshipment or a refund for your order.

Note: When reaching out to us for a reshipment, kindly provide your correct delivery address.

We apologize for any inconvenience!

please email our customer service team at service@budgwear.com for after-sales support. We will respond within one business day with further instructions.

Please make sure to provide the order number when contacting us. Additionally, please include photos of the wrong item(s) you received to help us better understand the issue.

If you receive a damaged, defective, or incorrect item, please follow the steps below within 15 days of receiving your order.

Please email our customer service team at service@budgwear.com for after-sales support. We will respond within one business day with further instructions.

Please note that you may be required to provide photos clearly showing any damage, defects, or discrepancies.

We apologize for any inconvenience. We understand the importance of finding the correct size, and we are here to assist you. Exchange requests for most items are accepted within 15 days of delivery.

Please email our customer service team at service@budgwear.com for after-sales support. We will respond within one business day with further instructions.

We apologize for any inconvenience. We understand the importance of finding the correct size, and we are here to assist you. Exchange requests for most items are accepted within 15 days of delivery.

Please email our customer service team at service@budgwear.com for after-sales support. We will respond within one business day with further instructions.

Please note that returns may take up to 5 business days to process. Our team conducts thorough verification and inspection of all returned items.

We sincerely appreciate your patience throughout the return and refund process. Rest assured that we won't rest until we've come to a satisfying resolution.

Before proceeding, we kindly suggest reviewing our Return Policy for detailed information. Afterwards, please contact our customer service to initiate the return process. When contacting customer service, please provide the following information:

1. The order number associated with the item(s) you wish to return.

2. The item's name and clear pictures for reference.

3. A description of the issues with the item(s), including clear pictures, if possible.

Please email our customer service team at service@budgwear.com for after-sales support. We will respond within one business day with further instructions.

We are pleased to inform you that we offer a full refund for all eligible items, excluding shipping fees. Ineligible items include final sale items and free gifts. Please note that coupon codes and points used for the purchase will not be refunded, as they do not carry monetary value. We appreciate your understanding in this matter.

Your refund will be processed based on the actual price paid for the items, after deducting any used coupons and points. Please note that shipping fees are non-refundable.

If you have reviewed your refund amount and still believe it is incorrect, please email our customer service team at service@budgwear.com for after-sales support. We will respond within one business day with further instructions.

Please note that it may take up to 5 days to process your refund or exchange request after we receive your package. Please email our customer service team at service@budgwear.com for after-sales support.

According to our Return Policy, certain final sale items and free gifts are not eligible for return. Additionally, returns are only accepted within 15 days of delivery. We kindly request that you review our Return Policy for further information and guidelines regarding items eligible for return. Thank you for your understanding.

If you encounter an error message while making a payment, please ensure that you have entered the correct details by double-checking the information provided. We also recommend that you contact your bank to verify that there are no issues with your account. If the problem persists, please reach out to our customer service team using this link and provide the necessary information for further investigation.

To assist us in resolving the issue, kindly include as many of the following details as possible. Don't worry if you're not familiar with technical terms; just provide as much information as you can.

1. Operating System: Please specify what operating system you are using (e.g., iOS, Android, Windows Vista, Mac OS X).

2. Internet Browser or App: Let us know what internet browser you are using or if you're accessing our platform through the BudgWear app (e.g., Internet Explorer 8, Firefox, Safari, Chrome).

3. Payment Method: Specify the payment method you were attempting to use (e.g., Google Pay, Visa, Net Banking).

4. Problem Description: Provide a description of the problem and indicate the time the issue occurred.

5. Error Message: If you received an error message, include it in your message to us, and if possible, provide a screenshot.

6. Order Number and Email Address: Please include your order number and the email address associated with your account.

By providing these details, you will help us resolve the issue more quickly.

Usually, the points or coupon code you have used will be credited back to your BudgWear account within 24 hours of canceling your order. To view your total BudgWear points, you can navigate to the My Points section. Similarly, to check your available coupons, you can visit the My Coupons section.

If you are unable to enter a coupon code, please ensure that you have completed all the other necessary information first, including the shipping address, shipping options, and payment method.

If you have provided all the required information but still cannot apply the coupon code, kindly double-check that the code is spelled correctly and that your order meets any minimum requirements or specific conditions associated with the coupon. Additionally, please verify the expiration date of your coupon to ensure it is still valid.

BudgWear accepts the following forms of payment:

1. Credit/Debit Card
2. PayPal
3. Klarna
For more detailed information about payment methods and how to pay, please refer to the How To Pay page on our website. This page will provide you with all the necessary information regarding payment options and instructions.

Please double-check that your email address is accurately spelled and formatted. It's possible that the email may have been filtered to your Spam/Junk folder.

If you don't receive an email within 24 hours, we recommend reaching out to our customer service for further assistance. They will be able to provide you with the necessary help and support.

Thank you for your interest! We appreciate your enthusiasm. Please send an email to pr@BudgWear.com with your social media handles and any relevant links, and our team will review your information and respond to you within 48 hours.

We apologize for the inconvenience, but unfortunately, we are unable to apply coupons to orders that have already been placed. However, you can save the coupon code for your next purchase. Please email our customer service team at service@budgwear.com for after-sales support.

BudgWear points and coupons have individual expiration dates. If your points or coupons expire before being used, they will be automatically removed from your BudgWear account. To find the exact expiration dates, you can visit the My Points or My Coupons sections.

If you require further assistance, please click the 'Contact Agent' button below, and our customer service team will be happy to help.

If you received a text message from your bank confirming authorization of your purchase, please note that you have not been charged yet. We recommend verifying the remaining balance in your account to confirm this.

In the event that you notice a double charge on your first order, we apologize for the inconvenience. To resolve this issue, please provide the following information to our customer service team: For PayPal transactions, please provide the PayPal transaction ID. If you're unsure about the transaction ID, you can reach out to PayPal for assistance in obtaining it.

For card transactions, kindly provide the payment amount, payment currency, date of the charge, the first 6 digits and last 4 digits of your card, as well as a screenshot of the transaction details.

By supplying this information, we will be able to investigate the issue further and work towards a resolution. We apologize for any inconvenience caused and appreciate your cooperation.

Please note that certain banks may send a pre-processing verification message, potentially causing misunderstandings. If payment has been deducted but the order status still says "waiting for payment" or "unpaid," kindly contact your bank to confirm the payment status. In the case of a failed payment attempt, the amount will be refunded within a few days.

Please consider reaching out to your family members or friends to confirm whether any of them used your account or card for the purchase. If they did not, we recommend contacting your bank to freeze the payment and then contacting one of our customer service agents for further assistance.

To check the number of points you have accumulated, just follow these steps:

1. Log in to your BudgWear account.
2. Locate the drop-down list below your name in the top right-hand corner.
3. Click on the My Points button.

To stay updated on our latest promotions and sales, we recommend checking our main homepage.

To ensure that you are among the first to know about our sales, giveaways, collection drops, and more, please make sure you have enabled email and push notifications from BudgWear.

Once you have logged in to BudgWear.com, you can access your coupons by navigating to the My Coupons section.

Please keep in mind:

1. To obtain pop-up coupons, you need to click on the Collect button.
2. Make sure to check the My Coupons section for details on all your available coupons.

To stay updated on our latest promotions and sales, we recommend checking our main homepage.

To ensure that you are among the first to know about our sales, giveaways, collection drops, and more, please make sure you have enabled email and push notifications from BudgWear.

We have warehouses all around the world, including locations in both Asia and North America. When shipping your packages, we generally utilize the warehouse closest to your location that has the items you ordered in stock.

Please note that if your items are stocked in different warehouses, your order may be shipped in separate packages to ensure efficient delivery.

We have warehouses all around the world, including locations in both Asia and North America. When shipping your packages, we generally utilize the warehouse closest to your location that has the items you ordered in stock.

Please note that if your items are stocked in different warehouses, your order may be shipped in separate packages to ensure efficient delivery.

For product details, we suggest checking the Details and Description sections on specific product pages. These sections offer comprehensive information about the listed item.

Our clothing and swimsuit sets are currently sold as matching pieces in the same size. At the moment, we do not offer the option to order the two pieces in different sizes.

To add a new shipping address, you have two options:

1. Sign in to your BudgWear account and navigate to the My Address section. Click the Add New Address button and input your new shipping address.

2. During the checkout process on the Place Order page, you can add a new shipping address while making a purchase.

If you have forgotten your password and cannot log in, please follow the steps below.

1. Visit the BudgWear login page.
2. Click Forgot Your Password.
3. Follow the instructions provided to reset your password.